WESS– Job Description

BestTop Career Fair 2019

Position

 

Business Superhero in Ops

 

Responsibilities

 

  1. Information and communications technology user support technicians provide technical

  2. assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware,

  3. computer peripheral equipment, networks, databases and the Internet, and providing

  4. guidance and support in the deployment, installation and maintenance of systems

Tasks include –

(a) answering user inquiries regarding software or hardware operation to resolve problems;

(b) observing system functioning to verify correct operations and detect errors;

(c) to provide software training onsite/offsite to users;

(d) maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities;

(e) emulating or reproducing technical problems encountered by users;

(f) consulting user guides, technical manuals and other documents to research and implement solutions;

(g) assisting applications programmers to develop and test software products and services.

 

Requirements

 

● Good attitude and responsible character

● Independent with persuasive interpersonal skills and results-driven

● Exhibit strong negotiation and problem solving skills

● Computer literate and numerate

● Target oriented and ability to work under pressure to meet targets

● Good written and verbal communication skills

● Fluent in English, Chinese

● Aggressive and fast learner

● Diploma, Degree or higher academic qualitifications in any relevant fields

● Business-minded with entrepreneurship skill

● Fresh graduate are welcome

● Coordinate and complete activities related to the team projects with deals with customer facing systems such as software or hardware problems

● Proactively build and manage long-term customer relationship and provide good customer service

● Observing system functioning to verify correct operations and detect errors

● To provide software training onsite/offsite to users

● Emulating or reproducing technical problems encountered by users

● Consulting user guides, technical manuals and other documents to research and implement solutions

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