SEA – Job Description

BestTop Career Fair 2019

Position

 

Infrastructure:

  1. Project Manager

  2. Network Engineer (N1)

  3. Account Manager

  4. Procurement Associate

 

Corporate IT:

  1. Project Manager

  2. Network Engineer

  3. IT Helpdesk Engineer

  4. Corporate IT Security Project Manager

 

 

Infrastructure (Project Manager)

 

Responsibilities

 

As a Project Manager, you will plan, direct, and coordinate the activities of designated projects to ensure that goals or objectives of the project are accomplished on time and in accordance with the business requirements.

 

  1. Work with internal business clients and the account team to collect, analyze, and finalize the business requirements

  2. Develop high-quality project proposal and plan based on the business requirements and available project resources

  3. Establish work plan and staffing for each phase of the project, and arrange for assignment of project personnel

  4. Confers with project staff to outline work plan and to assign duties, responsibilities, and scope of authority

  5. Direct and coordinate the activities of project personnel to ensure project progresses on schedule and within the prescribed budget of resources

  6. Review status reports prepared by project personnel and modifies schedules or plans if and when required

  7. Prepare project reports for management, client, or others

  8. Confers with project personnel to provide advice and resolve problems

  9. Coordinate project activities with activities from the audit team on compliance, policies, or other requirements

 

Requirements

 

  1. Bachelor’s Degree of IT or business discipline, or background in technology environment delivering solutions or projects

  2. Have a passionate career development plan in the internet technology industry

  3. Good project management skills and high-quality successful project delivery experiences

  4. Have strong stakeholder management capabilities and strategic mindset to advise and manage internal and external partners

  5. Good coordination and communication skills to manage project team activities

  6. Result oriented, with strong analytical and problem-solving capabilities, able to drill down to details to ensure the progression for the respective projects

  7. Have good reporting/documentation skills to ensure timely, clear, and concise information flow among all stakeholders

  8. Possess technical skills in the operating system, network, and computing is a plus

  9. Experience in project delivery for infrastructure/network solutions is a plus

  10. Fresh graduates are welcome to apply. Having project management/delivery experiences in schools, communities, or internship companies is a plus.

 

 

Infrastructure (Network Engineer)

 

Responsibilities

 

Network Engineers (N1) work at the focal point to provide essential monitoring and troubleshooting support for all Sea products, services, and systems while escalating problems to appropriate teams. As a part of the team, you will aim to resolve network issues within a short period of time to bring Sea's quality of services to new heights.

 

  1. Tier-I management, monitoring and support for Sea network infrastructure and other services.

  2. Monitor Sea network infrastructure and other services. Respond to graph/log anomalies, system alerts via email/sms/phone-calls, etc.

  3. Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary.

  4. Provide first-level troubleshooting and support on network and system issues.

  5. Use basic switches CLI command to find out the config or switches issues.

  6. Input correct command for basic network devices operation.

  7. Follow up proactively with internal or external parties for issue resolution progress.

  8. Summarise and report on monitored systems for service improvement.

  9. Work in shifts (24x7)

 

Requirements

 

  1. Diploma or degree in Telecommunication or Computer/IT Engineering.

  2. Knowledge in Ethernet network and computer systems.

  3. Knowledge in IT service management.

  4. Understand the basic network knowledge of VLAN, HSRP, ACL, Routing, ARP, TCP/IP.

  5. Strong in technical report writing and documentation.

  6. CCNA is required for experienced applicants, is a plus for fresh graduates.

  7. IT Service Management certificate is a plus.

  8. Strict adherence to company policies and confidentiality.

  9. Strong interpersonal skills and able to interact with all levels of employees professionally.

  10. High-potential fresh graduates with no prior experience are welcome, internal networking training will be provided.

 

 

Infrastructure (Account Manager)

 

Responsibilities

 

Account manager is position in Sea Infrastructure, brought in to support the continuous success of all Sea businesses. As an account manager, you will develop and manage internal business accounts for their business-as-usual and new initiatives. You will deeply understand the customers’ business models, identify and manage their infrastructure needs, and lead the infra teams to build the most suitable solutions, and deliver them with high-quality project plans.

 

 

  1. Act as the primary point of contact for internal business account sectors including digital entertainment, e-commerce, financial services, etc.

  2. Develop and maintain good relationships with internal business customers.

  3. Establish and maintain clear communication channels with the customers’ teams.

  4. Identify and consolidate customers’ needs, and build high-quality solution proposals.

  5. Coordinate with delivery teams to ensure the delivery of new projects & services.

  6. Coordinate with operations and support teams to ensure the best service SLAs.

  7. Conduct regular business reviews with the customers on business forecast, project delivery, service quality, and cost analysis.

 

Requirements

  1. Bachelor’s degree in Information Technology related majors from recognized universities.

  2. Passion in service delivery management or technology consulting

  3. Agile-like attitude with strong stakeholder management capabilities and a strategic mindset

  4. Ability to work well in an entrepreneurial and ‘start-up’ like environment within an established brand.

  5. Knowledge and experience in Infrastructure related topics eg. servers, network, security, cloud and data centers will be an added advantage

  6. Open to fresh graduates with high potential

 

 

Infrastructure (Procurement Associate)

Responsibilities

 

As a Procurement Associate, you will be developing plans and schemes for purchasing IT equipment, services, and supplies. You will have to work with IT solution team and propose good solutions from commercial perspective.

 

 

  1. Create and maintain good relationships with vendors/suppliers

  2. Develop plans and schemes for purchasing equipment, services, and supplies

  3. Maintain accurate records of purchases and pricing scheme

  4. Build up and maintain the inventory of all current and upcoming supplies

  5. Review and analyse all vendors/suppliers, commercial terms, and price options

  6. Maintain and update the list of suppliers and their qualifications, delivery times, and potential future development

  7. Work with IT solution team and propose good solutions from commercial perspective, ensure out-coming high quality products/supplies

  8. Participate in negotiating the best deal for pricing and supply contracts, and verify the best option from suppliers

 

Requirements

 

  1. Bachelor’s degree from one of the recognized universities

  2. At least 3 years’ related working experience 

  3. Knowledge of commercial relationship build-up and procurement techniques/process

  4. Talent in negotiations and networking

  5. Accurate and precise attention to details

  6. Ability to multi-task, prioritise, and manage time efficiently

  7. Good resource of supplier solutions is added advantage

  8. Work experience in IT Suppliers/IT industry is an added advantage

 

Corporate IT (Project Manager)

 

Responsibilities

  1. Face with internal business clients and other stakeholders to understand and analyse business requirements

  2. Translate business IT requirements to technical requirements

  3. Work out full-scaled and precise proposal with technical solution team, face with stakeholders for proposal approval

  4. Define resource allocation, work scope and responsibilities of assignee, project phases/timeline

  5. Drive all project personnels to work on projects based on planning, ensure project direction with solid progress and accomplish in targeted requirements

  6. Collect status from project personnels, regular summarised update on project status and to-do actions to all stakeholders

  7. Define problem encountered if any and decide alternatives/work-around in time to ensure project delivery quality

  8. Ensure UAT acceptable from project personnels and report to stakeholders on project outcomes

  9. Create and maintain records of project documentations

 

Requirements

  1. Bachelor’s Degree of IT or business discipline, or background in technology environment delivering solutions or projects

  2. Excellent project management skills and high-quality successful project delivery experiences

  3. Strong stakeholder management capabilities and strategic mindset to advise and manage internal and external partners

  4. Strong coordination and communication skills to manage project team activities

  5. Good sense of problem locating, priority, and time management

  6. Result oriented, with strong analytical and problem-solving capabilities, able to drill down to details to ensure the progression for the respective projects

  7. Good reporting/documentation skills to ensure timely, clear, and concise information flow among all stakeholders

  8. Passionate and able to multitask and learn in a fast pace environment, comfortable to face with urgent requests with clear mindset of processes 

  9. Technical skills/background in network/system is added advantage

  10. Experience in project delivery for infrastructure/network solutions is added advantage

  11. At least 2 years of relevant work experience is added advantage

  12. Fresh graduates are welcome to apply. High-quality successful project delivery experiences at schools is added advantage

 

Corporate IT (Network Engineer)

 

Responsibilities

  1. Analyze requirement and perform network solutioning, planning, installation and setup of network systems

  2. Plan, engineer, and monitor the security arrangements for the protection of the network environment

  3. Configure, operate and maintain network devices and firewalls using industrial standard criteria

  4. Review new solutions and improve the resilience of the current network environment

  5. Provide network operation support, problem isolation, and troubleshooting for network incidents and escalate to vendor and management accordingly

 

Requirements

  1. Bachelor's degree or higher in Computer Science/Information Technology or relevant field

  2. Good understanding of network architecture and services

  3. Good understanding of firewall and security

  4. Systems administration experience with Linux is a plus

  5. Experience with Nexus, Cisco, Dell switches is a plus

  6. CCNP/CCIE is a plus

  7. Good communication and coordination skills with both internal and external stakeholders

  8. May be required to provide on-call support

Corporate IT (IT Helpdesk Engineer)

 

Responsibilities

  1. Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements

  2. Troubleshoot and resolve application issues, maintain and update technical support documentation

  3. Handle asset management, maintain inventory and liaise with vendors

  4. Manage IT infrastructure, system monitoring and reports

  5. Implement and monitor office IT security and antivirus

  6. Other duties include performing first level troubleshooting and support for scheduled server backups

 

Requirements

  1. Diploma or degree in computer sciences, information technology or related discipline

  2. In-depth knowledge of computer hardware, software, and OS (Windows and macOS)

  3. Hands-on experience in Windows server administration and basic knowledge in Linux server administration

  4. Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals

  5. Professional Qualification - Microsoft Certified/CCNA is a plus

  6. Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus

  7. Strong analytical and troubleshooting skills

  8. Competent at documenting standard/applications operating procedures

  9. Good interpersonal and communications skills to interact effectively at all levels

  10. Ability to cover after-office hours and weekend support if there are any infrastructure issues

  11. High-potential fresh graduates with no prior experience are welcome

 

 

Corporate IT (Corporate IT Security Project Manager)

 

Responsibilities

 

Our Security team plays an important role in maintaining and improving the security of our business operations. You will help to develop security policy and procedure, evaluate security solution, perform IT security audit, conduct risk assessment, and handle security incidents of the organization to protect our business against cyber risks and attacks.

 

  1. Work in a diverse, cross-functional team that is protecting Sea Group employees

  2. Develop and carry out information security policies and procedures

  3. Collaborate with technical team to develop or implement open-source/third-party tools to assist in detection, prevention, and analysis of security threats

  4. Operate controls to detect any failures in the efficiency of solutions set up concerning/relevant to networks, systems, and databases

  5. Periodically review the result and methodology from vulnerability scan, penetration test, code review and conduct audit trail review, etc.

  6. Participate in new IT projects or solution implementations on IT security

  7. Conduct security risk assessment together with the business owner

  8. Conduct security briefing to all employees

 

Requirements

 

  1. Bachelor's degree or higher in Computer Science or related field, or equivalent experience

  2. Over 2 years of experience in the information security field

  3. Experience in developing and maintaining policies, procedures, standards, and guidelines

  4. Experience working with multiple operating systems, with expert level knowledge of UNIX, Windows or OS X

  5. Hands-on experience in security systems including firewalls, IDS/IPS intrusion, anti-virus, authentication systems, log management, content filtering, etc.

  6. Thorough understanding of the latest security principles, techniques, and protocols

  7. Solid understanding of ISO27001/ISO27002, or other IT governance best practices

  8. Preferably qualified with one or more of the given Certification - CISSP, CISA, CCSP or CEH

  9. Problem-solving skills and the ability to work under pressure

  10. Ability to cultivate good team culture which aims to deliver desirable results for the business

  11. Ambitious but humble, striving for the best, and take feedback from teammates, players, and partners into consideration

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