Circles life– Job Description

BestTop Career Fair 2019

Position

 

Customer Service & Operations (Data Analytics) intern 


Responsibilities

  • Define the customer journey and work towards improving customer experience.

  • Data Analysis and reporting on a daily basis. Share user insights with internal teams in a systematic and structured manner in order to improve the customer experience.  

  • Benchmarking the service standards and process against industry leaders and mapping and revising our processes.

  • Proactively ensure processes, policies and procedures are working the most efficient way and are being reviewed for improvements regularly.

  • Work in sync with the Support and Operations team and multi-task on projects

 

Requirements

  • Able to commit for at least 6 months 

  • Strong Analytical thinking, data-driven decision-making, and creative problem- solving skills

  • Highly accountable, resourceful, and success-driven  

  • Attention to detail in a highly tactical, execution-centered environment 

  • Someone who can thrive when pulled in many directions; you are keen to do both big and small things that advance common goals  

Position

Customer Service & Operations Intern (Vendor Management) 

Key responsibilities include:

  • Liaising with multiple vendors against tight timelines to ensure successful and timely product execution and delivery

  • Translating business requirements into functional requirements across Operations and Customer Service

  • Crafting and reviewing Statement of Work with vendor partners; ensuring alignment across all stakeholders involved

  • Setting up FAQ content page and working with relevant parties to populate necessary pages

  • Review, analyse and summarise performance reports; conduct root cause analyses and propose recommendations targeted at problems identified

Requirements:

  • Must be able to commit to a period of at least 6 months

  • Bachelor degree in Business; operations major preferred

  • Graduate or penultimate-year university student with experience in the delivery and logistics industry preferred (with intent of conversion post-internship)

  • Strong project management and communication (verbal and written) skills required

  • Ability to perform quantitative analysis (on Excel) and strong analytical ability to understand the drivers behind the numbers

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